Answers / Scan & OCR
I have an Epson Artisan-837 and an Epson-WP4540. Both Scan fine wtth older version of Acrobat. Installed Acrobat v11 on a new machine which recognizes printer/scanners fine. Ver 11 first says these printers can't be pre-configured (that they don't accept presets) If I then start a scan it asks if "IsCapAllowed" no way out except to say OK - Then get an immediate Run Time error and program closes. Any idea on ho to fix? Thanks. Gerry
Dr. Gerhard Raabe 783 days ago
The "default" reply (which may/may not be helpful - sorry):Ensure that the printer's software is fully up to date for the OS in use.Try a "repair" of Acrobat..Be well...
Don't know if this will help but I have Acrobat 9 on Windows 7 and a Epson SX235W and the same thing was happening.I rarely use the Epson to scan and normally scan with a Canon 2580 so I uninstalled the Epson and re-installed the Canon driver and Acrobat went back to scanning normally with no "IsCapAllowed" messsages.I know this doesn't solve your issue (sorry) - but it might help someone work out what exactly is wrong - I'm thinking it's more a Epson driver problem than an Acrobat problem as Acrobat worked find when the Epson drivers were removed & Canon ones installed.Hope you get it fixed on yoursSteve
Interested in trying Acrobat.com?
Get a free account
calculation based on check box
Asked by logjam3 · 1 answer
how to edit invoice number
Asked by Jess C. · 1 answer
markup tools unavailable
Asked by lee parron · 4 answers
ANYONE GOT ANY EXPERIENCE WITH A CT600
Asked by Claire Hutchinson · 2 answers
What is the maximum file size you can save?
Asked by Dale Masbruch · 2 answers
how may I find a local pro to help create a few custom projects?
Asked by David Merrow · 3 answers
Last 30 Days
The Acrobat User Community is where you can connect with Acrobat and Adobe Document Services peers and experts. If you use Acrobat, Reader, FormsCentral or EchoSign, you'll want to take advantage of the many free community resources like tutorials, tips, and Q&A to learn more about Acrobat and document services.