scan color document from flat screen

I recently installed a HP 8600 plus all-in-one printer/scanner (I used to have a HP 8500 all-in-one). I can no longer scan color docs from the flat screen like I used to do. I can scan black & white from the flat screen. The scanner will scan color docs from the flat screen, but will not save in pdf. Either attempted scan saves a blank page in pdf. What's up??

Rick Andersen

2 Answers

Are you trying to scan into Acrobat? See if there is an updated TWAIN driver for your scanner. This should work, but Acrobat relies on the TWAIN driver to do all the communication with the scanner hardware, and if something gets lost in the process, the scanner may not get the command that it's supposed to scan in color.

Is this on a Mac or a PC? On Windows, you may have to try a custom scan to see if you can force the color mode.

Karl Heinz Kremer
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Karl Heinz Kremer   

Try selecting the native scanner user interface (the scanning software that ships with your scanner) under the Options button in the Custom scan dialog in Acrobat to access the flatbed portion of your scanner.

Lori Kassuba   

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