Why does my submit button not work?

I created an interactive form from InDesign with a submit button and exported it as an interactive PDF. When I go to Acrobat Reader to fill out the form, it works fine until I try to use the submit button to send it to an email address. Then I get the following message: "This operation is not permitted." It works fine from Acrobat XI, but will not work from Reader. This form needs to be sent to my company members who will not have Acrobat--just Reader. How can I fix this?

Karen Berger

3 Answers

Voted Best Answer

I assume you've selected to submit the complete PDF file and not just the form data. This is not possible with Reader versions older than XI. When you try to submit the form from Reader XI, it will work, just like it does in Acrobat. There are three things you can do:

  • Convince everybody to use Reader XI - it's the latest version, and it does a few things that Reader X and older did not do (e.g. allow you to save a form that you've modified, which in turn allows you to submit that form as an email attachment).
  • You can change your form so that it only submits the data, and not the complete PDF file. This way, you would have to import the data file into a blank form in order to process it.
  • Or, you can save the form with extended Reader rights (File>Save as Other>Reader Extended PDF>More options...). This enables using Reader X and older and give them the same rights you would have in Reader XI. However, you have to keep in mind that you are only allowed to process up to 500 returned forms this way (check the EULA for more details).

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...

By Karl Heinz Kremer   

There are security restrictions on silent printing and form submission. You need to either add an application folder level script that uses the privileged context or certify the document as from a trusted source.

George Kaiser   

Thanks Karl!!

Karen Berger   

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