Question Details

Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with

Why does my shockwave plug in keep failing?

I get an error message that my Shockwave plug in has failed over and over. An update to my Adobe keeps popping up, but when I try to add the update a pop up says the files could not load. How do I get this update to load onto my computer as this may be the reason I keep having shockwave plug in failure.

Sue Nason 1042 days ago

1 Answer

In addition to your MVP status, you've become eligible to become an Acrobat User Community expert. To become an expert, you must be approved by our Acrobat User Community selection team comprised of community managers and Adobe employees. Once you've been approved as an expert, you will receive a badge on your profile with the level EXPERT next to your name and become eligible to be nominated to the <a href="">Adobe Community Professional Program</a>.
Someone will contact you soon regarding the community Expert program.

It is a possibility, my suggestion would be to uninstall the shockwave player completely and reinstall the latest version.

Michael Anderson answered 1042 days ago  |   Comments (0)  |  New Comment


  |   Report
Was this answer helpful?  

Please specify a reason:

Try the next version of

Free trial

Get started with the next version of Acrobat.

Learn what's new >

Topic Experts

1. Karl Heinz Kremer 43020
2. Gilad D (try67) 22380
3. George Kaiser 13370
4. David Austin 10810
5. Almir R V Santos 9280
6. Douglas Hanna 6630
7. Lori Kassuba 6360
See more »

Last 30 Days