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Why acrobat reader XI crashes

Acrobat reader XI crashes in Windows 8


Ioannis Gkoulimaris


6 Answers

Voted Best Answer

Thank you for your interest. I think the problem was Norton antivirus. It doesn't work properly with Windows 8. I tried to uninstall and then reinstall Norton. The process was really hard. I had to restore Windows to an earlier restore point. Anywhay, after fixing the Norton problem, then everything went OK. The Adobe reader installation run smoothly.


By Ioannis Gkoulimaris   

Do you recieve any specific errors when it crashes? A suggestion I have is to open up the Event Viewer and locate the Adobe Reader Log and see what it says. Another thing have you tried running a repair or reinstalling it?


Michael Anderson   

Thank you for your response. I uninstalled it with the help of the removal tool, because I couldn't uninstall it from the Control Panel. Now I cannot install it. The installation process doesn't start. Ioannis Gkoulimaris


Ioannis Gkoulimaris   

Hi,

Acrobat Reader was removed in 2003 (10 years ago…).
Beginning with version 6 its new name is : Adobe Reader.

;-)


JR Boulay   

You are very smart!


Ioannis Gkoulimaris   

Uninstall all instances of Reader and or Acrobat and the run the Adobe Cleaner tool and try the installation again.

http://www.adobe.com/support/contact/...


Michael Anderson   

Please specify a reason: