Why is Reader XI not officially listed for Windows Vista

On the download page Vista users are told to download Reader X, yet XI is shown as compatible with the almost-orphaned Win XP and Win 7. Because of that I am using X for my Vista computer.

Why would Reader XI not work fully in Vista?

Nitro Reader 3 works fine...


Dori Schmetterling


5 Answers

Vista was a very unsuccessful operating system for Microsoft. A lot of people stayed on XP, and I assume that is the reason why Adobe still supports Windows XP SP3, but did not make it work on Vista. We don't know why they are not listing it as supported for Vista, there are (at least) three different ways this could have happened:

  • They tested Reader XI and found problems and decided not to fix the problems, but to not "support" Reader XI on Vista
  • They may have not bothered to test Reader XI on Vista because they did not want to spend the time and money on an operating system that almost nobody still uses (once Windows7 came out, I abandoned Vista in a heartbeat).
  • They may have used mechanisms in the software that are not supported on Vista (they do require SP3 on XP).

Whatever the reason, Adobe says that you should not run this combination. You can try, but any problems you may find are not going to be fixed by Adobe.

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com


Karl Heinz Kremer   

I agree with your speculation but: do Adobe employees respond here (for a definitive answer)?
It is the first time I am using this forum.

I know Vista got a bad press (and still has a very low - by Win standards - market share) - I have it because of the licences that came with my computer a few years ago. Initially I downgraded to XP but, following a system reinstallation a few months ago I decided not to downgrade again, for the obvious reason that it was time to move on, especially with the imminent security support cut-off (and I had sorted out my migration issues, which had prevented an earlier upgrade).

AFAIK at least some of the negative comments were related to missing-driver issues and, possibly, because of the UI change. The former has been fixed and as regards the latter, well, everyone is now raving about Win 7, whose UI is pretty similar.

Anyway, as regards Reader XI, I am sure I have read it works in Vista but I would rather hear it from an 'official' source instead of wasting time experimenting.


Dori Schmetterling   

No, this is the "Adobe Acrobat User Community" - we are all users of Adobe's PDF technology, just like you. The official word from Adobe is that it's not supported, and you will not hear anything else from them about how well it may or may not work.

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com


Karl Heinz Kremer   

OK, thanks.

On other user forums (e.g. MS and Google Drive) there is employee participation to a greater or lesser extent, hence my query about this forum.


Dori Schmetterling   

Short answer : because Vista is an (old) 32 bits only operating system, so support was dropped. As for Mac OS X.5 and older.

;^)


JR Boulay   


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