Answers / Installation & updates
I purchased a new PC recently, running Windows 7, and I am now unable to view or download PDF files from websites of my customers and suppliers. I can't create links, or e:mail them to myself either. Also, I run QuickBooks accounts software and am unable to create PDF files from that. Is there a patch available to allow me to do this? Having to retain my old PC to download the PDFs twice a month is a pain.Thanks.WendyB
Wendy Brown 1175 days ago
Do you actually have either Acrobat or Reader installed?
Yes I have Acrobat installed, and have the most up to date version. I have also been looking for any patches or additional updates, but it seems I am as up to date as possible.
Wendy Brown Commented 1175 days ago | Report
Have you tried saving the files locally, and then opening them by double-clicking or from within Acrobat itself?
Gilad D (try67) Commented 1175 days ago | Report
Yes, but the files are blank. I can create PDFs from Office, or using a scanner and can open, save and print anything e:mailed to me, its the internet files I'm struggling with.
Wendy Brown Commented 1174 days ago | Report
Sounds like the specific files you're downloading are corrupt... Can you share the link to them?
Gilad D (try67) Commented 1174 days ago | Report
No, they are not corrupt. I can't share them as they are business documents, and I can access them using other computers just not my new one. I wondered if it was a problem with Windows 7. As I mentioned above, my Quickbooks accounts package won't generate PDFs, but my old one had no problems and its the same QB software, though I gather there is a problem with that. Unfortunately the patch doesn't work so I have to print and scan. New technology doesn't always mean progress!
Try this before giving up: in Acrobat, go to Edit - Preferences - Page Display - tick Show Large Images, if it's not ticked already.
It was ticked, but I have just checked the settings compared to my old PC to see if I could spot any difference. They are all the same.
Here is a link I have struggled with, not private
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