Answers / Installation & updates
I purchased a new PC recently, running Windows 7, and I am now unable to view or download PDF files from websites of my customers and suppliers. I can't create links, or e:mail them to myself either. Also, I run QuickBooks accounts software and am unable to create PDF files from that. Is there a patch available to allow me to do this? Having to retain my old PC to download the PDFs twice a month is a pain.Thanks.WendyB
Wendy Brown 1117 days ago
Do you actually have either Acrobat or Reader installed?
Yes I have Acrobat installed, and have the most up to date version. I have also been looking for any patches or additional updates, but it seems I am as up to date as possible.
Wendy Brown Commented 1117 days ago | Report
Have you tried saving the files locally, and then opening them by double-clicking or from within Acrobat itself?
Gilad D (try67) Commented 1117 days ago | Report
Yes, but the files are blank. I can create PDFs from Office, or using a scanner and can open, save and print anything e:mailed to me, its the internet files I'm struggling with.
Sounds like the specific files you're downloading are corrupt... Can you share the link to them?
No, they are not corrupt. I can't share them as they are business documents, and I can access them using other computers just not my new one. I wondered if it was a problem with Windows 7. As I mentioned above, my Quickbooks accounts package won't generate PDFs, but my old one had no problems and its the same QB software, though I gather there is a problem with that. Unfortunately the patch doesn't work so I have to print and scan. New technology doesn't always mean progress!
Try this before giving up: in Acrobat, go to Edit - Preferences - Page Display - tick Show Large Images, if it's not ticked already.
It was ticked, but I have just checked the settings compared to my old PC to see if I could spot any difference. They are all the same.
Here is a link I have struggled with, not private
Acrobat XI trial
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