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Why does my Acrobat PDFmaker Office COM Addin tab keep disappearnig from Word in Office 2013

I have Acrobat XI Pro, Windows 8.1 and Office 2013 but the PDFMaker CoM Addin tab keeps disappearing from Word and I can't 'save as Adobe PDF' (only print/export to PDF). In the Word>Options>Add-ins it appears as 'inactive' and will not remain in the 'active' list when checked via 'COM Add-ins' Manager.


Liz Vincent


7 Answers

Do you have the very latest point updates for Acrobat XI installed? This would be 11.0.06 as of this date.

Also, check your Trust settings in Word:

  1. Click the File tab.
  2. Click Options.
  3. Click Trust Center, and then click Trust Center Settings.
  4. In the Trust Center, click Macro Settings.
  5. Make the selections that you want.
  6. Click OK.


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Lori Kassuba   

Thank you for your reply and advice.


I have all the latest updates (version 11.0.06) and have followed your instructions to change the Macro Settings in the Trust Centre Settings but the PDF maker Addin still remains 'inactive'.


Thanks, anyway!




Liz Vincent   

Here are some suggestions I came across in another discussion.

The add in tries to configure for the first time and if proper permissions are not there, it fails to load and Office disables the add in.

Try launching Office 2013 as Administrator, i.e. right click on Office icon and select 'Run as Administrator' and then check.

  • Do also create a new user account and check the behavior.
  • Try repairing Acrobat by going to the help menu > Repair acrobat.

In addition to the above you can check the following within the Office Application :

Enable PDFMakerOfficeAddin from the Microsoft Office application's Disabled Items list:

  1. Open the Microsoft Office program (Word, Excel, Publisher, or PowerPoint).
  2. Open any Blank document and Click the 'File' menu button, then click the ' Options' button.
  3. Click Add-Ins.
  4. From the Manage dropdown list select Disabled Items and click Go.
  5. Check the list for PDFMakerOfficeAddin: If it is listed, then select it and click Enable. Close all dialog boxes and restart the Office application If it is not listed, then make sure that PDFMOfficeAddin.dll is located in the '.../Program Files/Adobe/Acrobat 10.0/PDFMaker/Office' folder. If the file is missing, then reinstall Acrobat.

Note: Microsoft Office Applications disable add-ins as a failsafe if the application is prematurely closed (for example, if the system wasn't shut off properly or the application crashed).

Add the COM add-in file to the Windows registry.

  1. In Windows Explorer, locate the COM add-in file (PDFMOfficeAddin.dll) and note the exact path, which may include spaces.
  2. Choose Start > Run.
  3. Type regsvr32 followed by a space, and then type the path that you noted in step 1, in quotation marks. For example: regsvr32 "C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\ PDFMOfficeAddin.dll "
  4. Click OK, and then start the Office application.

Check if Acrobat PDFMaker Office COM Add-in is present in the list of available COM Add-ins for the Office Application.

  1. Launch Microsoft Office program (Word, Excel, Access, or PowerPoint).
  2. Click the Office button and choose '[Application name] Options'.
  3. Click Add-Ins.
  4. From the Manage Dropdown list select COM Add-ins and click Go.
  5. Check the list for PDFMakerOfficeAddin and the checkbox in front of it is checked. If the checkbox is not checked then check it, click OK and restart the Office application. If the Office application doesn't allow you to check the checkbox and you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-in, click Remove and follw the next step. If Adobe PDFMaker COM Add-in is not present in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office. Select PDFMOfficeAddin.dll, click OK, then restart the Office application.


Lori Kassuba   

Thanks again for your additional advice.

I have now checked allthe Office Application suggestions that you listed and I have already tried repairing Acrobat I don’t know howmany times but it’s still ‘inactive’.

It does seem to work when launchingOffice 2013 as Administrator though, so how do I get it to work when I launch asme?

Thanks.



Liz Vincent   

1. Install Office 2010

2.Install Adobe Acrobat

3.Check Outlook 2010 for the PDFMaker Addin is in the "Active Applications Add ins"

4.Install Office 2013

5. Uninstall Office 2010 from "Programs and Features"


A long process but it works.

The Adobe PDF tab will remain in Outlook 2013. (active)

Reggie


Reginald Black   

First, make sure that you arerunning 11.0.1 version or higher. Version 11.0.0 will not work with Outlook 2013.


Check your version – Help – AboutAcrobat XI


If you don’t have the latest –here’s a link - https://www.adobe.com/support/downloa...


Add the COM add-in file to the windows registry (as shown byexpert)

  1. In Windows Explorer, locate the COM add-in file (PDFMOfficeAddin.dll) and note the exact path, which may include spaces.
  2. Choose Start > Run.
  3. Type regsvr32 followed by a space, and then type the path that you noted in step 1, in quotation marks. For example: regsvr32 "C:\Program Files\Adobe\Acrobat 11.0\PDFMaker\Office\ PDFMOfficeAddin.dll "
  4. Click OK, and then start the Office application.

(IN64x/Adobe 11 – it will be: regsvr32 “C:\Program Files (x86)\Adobe\Acrobat11.0\PDFMaker\Office\PDFMOfficeAddin.dll”)


HERE IS THE MISSING STEP. You must change the registry setting for Outlook to keep it loaded every timeyou restart the program.


1. Run regedit.exe as administrator (from yourstart menu type in regedit and right click to run as administrator).

2. Find you way to this key:HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\PDFMOutlook

3. Change LoadBehavior Value data from 0 to 3.


Check if Acrobat PDFMaker Office COMAdd-in is present in the list of available COM Add-ins for the OfficeApplication.

  1. Launch Microsoft Office program (Word, Excel, Access, or PowerPoint).
  2. Click the Office button and choose '[Application name] Options'.
  3. Click Add-Ins.
  4. From the Manage Dropdown list select COM Add-ins and click Go.
  5. Check the list for PDFMakerOfficeAddin and the checkbox in front of it is checked. If the checkbox is not checked then check it, click OK and restart the Office application. If the Office application doesn't allow you to check the checkbox and you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-in, click Remove and follw the next step. If Adobe PDFMaker COM Add-in is not present in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office. Select PDFMOfficeAddin.dll, click OK, then restart the Office application.


Hans Haneberg   

How about SOMEONE FIX THIS PROBLEM ALREADY?????????


Jonathan Gatarz   

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