Question Details

Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with

Unable to download, view or open any PDFs from web sites

Since I installed Reader XI and Acrobat Pro XI on my Macbook Pro, I have been unable to download, view or open any PDFs from product web sites that I need to do my job. I click on the download button on a catalog site and the name of the file shows up in the reader window but nothing comes up and nothing is stored in my download folder. Is there a bug in XI or do I have some settings wrong?

Matthew Hale 1096 days ago

1 Answer

Keep your eye on the next goal: Frequent Contributor.

Maybe the web browser is downloading the PDF for read through the browser PDF plug-in. Try right-click on the link and "download file" (or similar command).

Marlon Ceballos answered 1094 days ago  |   Comments (0)  |  New Comment


  |   Report
Was this answer helpful?  

Please specify a reason:

Try the next version of

Free trial

Get started with the next version of Acrobat.

Learn what's new >

Topic Experts

1. Karl Heinz Kremer 55340
2. Gilad D (try67) 22620
3. George Kaiser 16350
4. David Austin 13430
5. Almir R V Santos 12060
6. Max Wyss 7490
7. Lori Kassuba 6660
See more »

Last 30 Days