Trying to covert pdf file to Word I keep getting error message: An error occurred while trying to access the servi

Trying to convert pdf file to Word but keep getting error message: "An error occurred while trying to access the service" How do I deal with this?

John Cottrell

2 Answers

Voted Best Answer

You are using the online ExportPDF service to convert from PDF to Word. This is usually done by uploading the file directly to, then starting the conversion and downloading the result when it's done. There is an interface built into Adobe Reader to do this as well, right from within the application. However, in my experience, this interface is not very robust and does give you the error message you've listed above in a number of circumstances, and there is nothing you can do to force a conversion. Try uploading the file directly, it's a few more steps, but it's a lot more reliable.

Karl Heinz Kremer
PDF Acrobatics Without a Net
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By Karl Heinz Kremer   

"... trying to access the service"

As you speak to access of a service it appears that you are not using Acrobat XI (the desktop application).
Rather, you appear to be using one of Adobe's online subscription services that support export of PDF page content to the MS Word file format. Two online subscription services provide for this. They are ExportPDF and PDF Pack.

As here, you have "Acrobat Answers" where users of the Acrobat application ask after the use of the application from other users of Acrobat. So, no "back office" knowledge of how any of the online subsription services work or what sort of connectivity or performance issues the service may be dealing with.

Adobe has recently placed these online subscription services under a common user-2-user forum "umbrella" at:

With that said - "connectivity" problems are very often due to something going on with the "lines" and servers that are on the route between you and the destination. (Think highways on a busy holiday.) So, often a wait and come back is necessary.

Be well...

David Austin   

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