Problems opening Acrobat email attachment

When we receive an attachment on email which is a pdf file, Acrobat reader will not open it and says "file cannot be found". We can however right click and save the attachment to a folder and open it then. This has started occurring in the last six months.


Patricia Gibson


2 Answers

Hi,
Which version of Acrobt/Reader are you using?
To get version go to Help->About Adobe Acrobat (or Reader)

thanks,
rohit


Rohit Anand   

What email program are you using? There are a few known issues related to PDF attachments in email for Acrobat/Reader X.
One involves attempting to print a PDF in Outlook 2003/2007 without opening the attachment and the other involves Lotus Notes. Here is a link to the known issues with further details:
kb2.adobe.com/cps/907/cpsid_90705.html


Lori Kassuba   


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