Printing Problems with Acrobat Pro XI

Just got Acrobat XI. Now Excel legal landscape converted to pdf won't print properly. Excel page layout formatted to print 8.5 x 14 landscape, double sided, long edge flip. Once converted to pdf, looks ok on screen and in the Print options screen. First page sometimes prints ok but subsequent pages either are shrunk to fit centred on 8.5 x 11 portrait or are centered to the left margin with most of the print off the page. Tried all conversion options - none print properly.


Melanie Daneluk


4 Answers

In the Print Window, have you tried using Fit or Actual Size to help scale the pages?


Michael Anderson   

I tried every senario and if I remember correctly, Fit resized the whole table which is two pages wide (each 14" wide) down to about 8".
What is also weird is I can't recreate each misprint consistently. Using the same settings but printing to different printers also produced different results.
This morning I was able to just use all the default settings and the print worked the way it was supposed to (but in the print says the page is 8 1/2 x 11 portrait and I had to choose flip on short edge to get it to flip on the long edge).
Just tried again and it is now saying my 14 x 8 1/2 spreadsheet is 15.5 x 10.75.
Never had any issues in previous Acrobat Pro and I print this same document on a regular basis.


Melanie Daneluk   

In the Print window, go to Page Set Up and make sure your printing to the right paper source and see if that works.


Michael Anderson   

Difficult thing is that my final pdf document has some 8 1/2 x 11 portrait pages and some 14 x 8 1/2 landscape (using Combine files in Acrobat command). Choosing the paper size in Print/Page Setup doesn't work in this situation.

I just closed down Excel and Acrobat. When I reopened Excel and reran the Create PDF, this time it worked flawlessly. I didn't even have to change to Flip on Short edge. It shows the pages are the correct 8 1/2 x 14 instead of the weird sizes that change each time you go into the print menu.

I would like to say the issue must lie with my computer or printer, however I sent the document to a colleague and using an older version of Excel she had similar issues. She also has the new Acrobat Pro XI.

For now I have a good version that I can send out but it has taken two days and a few hundred wasted printed pages. I don't know if I will be able to recreate another one in the future. I hope Adobe will look into the inconsistent nature of version XI.


Melanie Daneluk   


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