Answers / Acrobat Reader
When opening any PDF I now get the message 'a problem has caused the programme to stop working correctly'. I've tried reinstalling Reader XI, but with no effect. Can someone help please? PC not Mac.
Ian Webster 685 days ago
This is the very best I found about this:
They are both interesting threads. As you can see, both refer to that MS Windows Event Viewer to monitor system events.
DEP or Data Execution Prevention may well be the cause of your problem too because it is one of top-hits.
If so, please let us know.
Thanks very much for this. Rather to my surprise I managed to solve the problem myself. I think that in moving to Reader XI, the system failed to shift some trust certificated from the old to the new version of Reader. By right clicking on the PDF I wanted to open, it asked if I wanted to transfer these certs to the new version. I said yes, and the problem disappeared. Don't really understand why. But it's solved! Thanks anyway for your suggestions.
Ian Webster Commented 684 days ago | Report
Get started withAcrobat DC
Start free trial
Everything you need to get started using the all-new Acrobat DC.
Learn more >
Last 30 Days