Answers / Acrobat Reader
Cannot open PDF files in my emails. When I click on open I get a blank box & then reverts back to email. Have uninstalled ReaderXl several times but does help. Is there somewhere in computer where I have to change something to get these files to open?
Linda Guy 980 days ago
Are these files that are sent as attachments to messages? Some email apps have a 'preview' function but all don't work with pdf files. I'd just try saving the attachment and then opening the file in Reader.Clinton
When I click on save I can't find it in Reader. I have checked everywhere.
Linda Guy Commented 980 days ago | Report
Actually, in Outlook, anyway, I can Preview an attachment and in the upper right hand corner I'm prompted to "Open in Adobe Acrobat Pro" (my default pdf reader) and then I can also go to Message>Save>Attachments and am prompted with a dialog box as to where the file(s) should be saved.
Which email reader do you use?
Clinton Dyches Commented 980 days ago | Report
Windows Internet Explorer as What do you want to do with: Get Attachment_aspx? Choices are open,save,save as. When I click on any of the 3 choices, I go right back to email again. Could this be an IE9 problem. With IE8 I would go right away to Reader & be able to see file. Should I revert back to IE8 as I like it better. Can I do that? Linda
Linda Guy Commented 979 days ago | Report
Hi Linda,Save your PDF file to an easily accessible folder (like /Documents or /Desktop folder), navigate your way to such folder and double-click on it. Windows should then launch Adobe Reader XI and open the document automatically. Hope this helps.
Can't do that as a choice. IE9 is what I have but didn't seem to have the problem with IE8.IE9 asks what do I want to do with attachment _aspx? Open,save,save as. If I click on choices I get sent right back to email again. Can I revert back to IE8 where I would auto go to Reader & be able to read the attachment. I right & left click & can get nowhere.One time something was about line.com,I don't know what that is. There has to be any easy answer.Adobehelp statement said X1 does not include pref.setting to open web-based PDF's. Said to see documentation for my browser to change the display behavior. I enabled what was disabled but still doesn' work. I think I need to go back to IE8 but will ReaderXl work with it to open PDF? I am at my wit's end! Linda
Hi Linda,Try the following:1) Open Adobe Standard/Pro/Reader from Start > Programs2) Edit > Preferences >Internet > Display PDF in Browser. Uncheck this option if selected.3) Click on Ok and close IE window and Adobe 4) Try to open the files from IE now and see if it works for you.Hope this helps.
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