Answers / Installation & updates
I need to enter the serial key every time I use the program.
Hank Sundermeyer 632 days ago
The only thing I can think of is that the rights on your workstation may not be allowing you to save the activation state. But if it was that locked down most likely you couldn't even install it in the first place.
Something 'funky' is going on. I would reach out to Adobe's tech support folks and see if they have any ideas.
Doug, I've been working with tech support since the beginning of June. I've sent them log files and dat files, I've uninstalled and reinstalled with fresh downloads,they've provided me with a "pre-activated" package. No matter what, they all revert to the trial mode and lock me out since the trial time is over. Most times I can re-enter the serial key, other times the program just folds.
Hank Sundermeyer Commented 632 days ago | Report
Hank - OK. Thanks for at least trying the obvious stuff....time to scrub in for surgery.
We are going to, as much as possible, wipe everything from Acrobat out... and start afresh....
This process is not for the faint of heart nor weak of constitution. You may wish to fortify yourself with whatever your preference prior to commencing.
Also, myself, Acrobatusers, Adobe Systems, myself, nor anyone else can be held responsible if your brick your machine and need to start over. In other words, if you don't know what you are doing or don't think it is the right thing to do it - then DON'T!
Go grab a registry cleaning tool such as CCLEANER (http://www.piriform.com/ccleaner) and install it.
Run CCLEANER - having it clean up any errant registry items it may look like it finds.
Manually go through your file system and clean out anything that may be remaining with regards to Acrobat - specifically under 'Program Files' and your user space files. You may need to enable seeing system/application and hidden files.
Backup your system registry! (Google on how to do this)
Launch 'RegEdit'. You want to clean up:
Current User Root:
Local Machine Root:
The Adobe PDF Printer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Adobe PDF Port Monitor
Reboot - Cross fingers that system boots :)
Login and reinstall Acrobat using key provided - see that it takes.
Why all the reboots? They are to release locks on files and registry items that the OS may make that prevents them from being deleted.
This is about as extreme as it gets without wiping and rebuilding the system.
Douglas Hanna Commented 632 days ago | Report
Doug, thanks for this help. I will try it later this afternoon. I've done stuff like this in the registry before with other software, but not Acrobat.
I followed your instructions and did the registry clean-out. Not all the things on your list were found, so I will assume the uninstall got the missing things.
I installed the latest download package I have, activated it with the original serial key I got at purchase and that has survive one reboot after the install without sending me to the trial mode. Help/Deactivate is active, other times it was grayed out.
So far so good. I'll be back if it blows up again.
Hank Sundermeyer Commented 631 days ago | Report
Bad news, Doug. My system went into hibernation while I was eating dinner, Came back, started the program and the trial mode was hack.
I got this link in the Acrobat Community forum a month or so ago:
This doesn't offer me any hope of a fix soon.
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