Answers / Installation & updates
Whenever I download a PDF file, my iMac fails to open it. All I get is a dark grey screen, Adobe Acrobat Reader is up-to-date.Jeff Pickering
Jeff Pickering 1193 days ago
Hi again Jeff,
The first thing I would do is to check if the same situation happens with a differente browser (Firefox, for instance).Then I would run Disk Utility and let it verify/fix permissions and verify the drive. Then check if the in-browser PDF viewing functionality has returned to Safari.
If not, I would be to look in your home directory in the Library/Internet Plug-Ins folder, and ensure it is empty.
If it does not resolve, I would reinstall the latest version of Adobe Reader (XI) to have the most current Adobe PDF Viewer plug-ins installed. Older plug-ins may clash with the Quartz PDF plug-in that Safari uses by default; resulting in neither plug-in working in Safari. This may explain why a differente browser would work fine.
I have both plug-ins installed and the Adobe PDF plug-in over-rides the default OS X PDF viewer in Safari 6. I find that the Acrobat plug-in offers more in-browser functionality for Safari.Hope this helps.
Hi Jeff,In what application does it happen? Is it when you try to open a PDF in Adobe Reader? Or is it Safari?
This occurs all the while, whenever I'm on a website. For example, I'm trying to access cycle routes on the North Tyneside website and when I click on the link a new page opens in Safari and the web address proceeds along the top window, as usual but the new page merely greys out.
Jeff Pickering Commented 1192 days ago | Report
Try the next version ofAcrobat
Get started with the next version of Acrobat.
Learn what's new >
Last 30 Days