I have a paid account to convert PDF to Word. It's not working. Every time I sign in it says that an error ocurred

I have a paid account to convert PDF to Word. It's not working. Every time I sign in it says that an error ocurred and I can't acces the service. I'm using Windows xp and Windows internet explorer. This situation has happened frequently during the last week. I'm paying for a service that I can't use!! Help me!!


Cynthia Rodriguez-Pares


1 Answer

As a subscriber to an Adobe online service you'll want to make use of the resources provided for subscribers.
Here you have "Acrobat Answers" which has a focus on use of the desktop application Acrobat (and Adobe Reader) but not the Adobe online subscription services.

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ExportPDF
https://www.acrobat.com/exportpdf/en/home.html
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ExportPDF user-2-user forum:
--| http://forums.adobe.com/community/exportpdf
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ExportPDF Support page:
--| https://www.acrobat.com/exportpdf/en/faq.html
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Paid subscribers can use chat or phone support.
Use the "Contact support" link on the web page at the URL given above.
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Adobe PDF Pack
--| https://www.acrobat.com/createpdf/en/home.html
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Acrobat.com Help / Using Adobe PDF Pack
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http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html
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Adobe PDF Pack (formerly CreatePDF) user-2-user forum:
--| http://forums.adobe.com/community/createpdf

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Adobe PDF Pack Support page:
--| https://www.acrobat.com/createpdf/en/faq.html
.
Paid subscribers can use chat or phone support.
Use the "Contact support" link on the web page at the URL given above.
.

Be well...


David Austin   


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