How do I avoid Error 1325 & complete update installation of Adobe Reader 10.1.5?

For about six weeks, Adobe Reader Updater - Adobe Reader (10.1.5) has failed to install citing Error 1325; one line info on failure says something about Documents not being a valid file name.

I tried chatting this AM with Gangmei & did not get any useful information. The web address of the chat (which I printed) begins https: // sales.liveperson.net/hc/57472748/?cmd=file&file=chatTemplat ... & that's all that printed. Thank you.


Sandra Connor


1 Answer

Sandra,

Wow - six weeks... that's not good.

First option - download the current patches from here ---> http://www.adobe.com/support/download...

There are two - 10.1.5 and 10.1.6 - download and install them manually.

If that doesn't do it - I would suggest completely removing Adobe Reader - Add/Remove - Uninstall. Then reboot.

Then, download the current full Reader installer from here - http://get.adobe.com/reader/enterprise/

Sush! Quiet - we aren't supposed to give this location out! (even though I have to Google it to remember where it's at :)

Download the most installer for the version you want - X or XI (10 or SpinalTap er.. Eleven!). Close ALL your apps (browser, skype, itunes - everything you can) - Then double click to instal. If it asks you to remove the current one - say yes.

Hopefully it will install correctly - no errors. Then reboot again.

Test - see if that fixes your issue.

If so, download the current patches from here ---> http://www.adobe.com/support/download...

There are two - 10.1.5 and 10.1.6 - download and install them manually.

Hope this helps.

Thanks

Doug


Douglas Hanna   


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