How can I repair Error 16820 (using Windows 7)?
I purchased and installed an upsell of Adobe Creative Suite 5.5 Design Standard. While I was waiting for the suite CD to arrive, I downloaded the Trial Version. At the time I ordered I asked the man I was talking to how to install it and he said "just install it." Supposedly I did not need to uninstall anything. Originally InDesign, PhotoShop and Adobe Professional 7 had been purchased separately. Now I am running both versions. Since installing it, I can no longer View PDFs on the web. (I can't download my UPS bill; I can't download anything from YouSendIt; I can't download my Amazon invoices. As a printing operation, this is very disconcerting.
I have done everything I know to do. After two days of fighting with the problem, I even checked my hard drive for disk errors. There were no problems. I've followed instructions regarding plug-ins, enablements, etc. etc. I clicked on Adobe_com and got an error message saying Mandatory download. When I tried to download the update I received an Error 16820 message. A search of google said to download Error 16820 repair utility. After attempting that I learned that ErrorEnd is not compatible with Windows 7.
Now I'm reading that Adobe does not support multiple versions of Acrobat or Reader on the same machine. I had no problems with this when I was using Adobe Professional 7 with Adobe Reader. Some material we receive can only be printed from Adobe Reader. My original thought was that it was a software conflict which brings me back to the question: Should I delete the older versons of InDesign, PhotoShop and Acrobat Professional. Since the suite is an upgrade, I thought I would have to keep the earlier versions.
I have an invoice and two YouSendIt books waiting to be downloaded and I can't resolve this problem! I was hoping Adobe had a support email for their customers who bought new equipment-- especially to the tune of $899!