Error exists on this page. Acrobat may not display the page correctly.


I need some help please. The small business I work for as a contract employee uses Google Doc's, and we input our information into spreadsheets on a daily basis, from our home computers.

My home computer is XP Professional, and I am using Mozilla Firefox 36.0. I know we are using older computer programs, but until we can afford newer computers we have to use what we have.

Prior to today, when I printed off my spreadsheets in Google Doc's I had no problems, however tonight I just starting receiving this error message; An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the file.

I contacted my manager and had her send me a new spreadsheet, Invitation to Edit and input my information into the new spreadsheet.

I then go to my timesheet, and highlight all the rows that I would like to print, then I hit the print key, then I get the box that states, opening my timesheet which is a PDF which is an Adobe Acrobat Document, then I have this message, What should Firefox do with this file? I have it set to open with Adobe Reader (default) do this for files automatically like this.

The file downloads, however I have noticed that Adobe at times has a difficult time opening up right away and then I receive the error message that Adobe isn't responding and I end up closing the program out and restarting my computer.

This error message shows up just before the document begins to print and the document prints off with out any problems.

I even did a repair and that didn't help. My printer is a HP Color LaserJet 4500 and I've had no issues with Adobe prior to tonight.

Do I need to remove Adobe from my computer and reinstall?

I've already left 2 messages on Adobe Forums, and have not received a response.

Please advise.

Thank you,

Maureen A. Mumm

Maureen Mumm

1 Answer

Good to know --

PDF is not an "Adobe Acrobat Document"; rather, it is an internation standard (ISO 32000-1:2008).

Many of today's browser use a built-in PDF viewer. Unfortunately (to date) none of them actually do the the job fully so they cause problems.
I'm sure that will be resolved someday.
In the mean time whenever you have a PDF "on the web" / "in the cloud" download the PDF to the local machine and then open it with Adobe Reader or Acrobat.

Some of what you write appears contradictory.
You state the spreadsheet is a "google docs" -- that, of course is not PDF.
If you only have Adobe Reader you cannot create a PDF with it.
Adobe Reader cannot create a PDF in any way, shape or form. It is a PDF viewer only.

So, how is the PDF being created?
Some non-Adobe process? If so and given that you are experiencing problems that process would be the most likely culprit.

You write that Adobe Reader has a difficult time opening the PDF.
This is indicative of an improperly created PDF. So, again, just what is being used to create the PDF?

Another problem source is the use of XP.
No contemporary release of Adobe Reader has XP listed in its technical specifications (e.g., XP isn't "supported").
If you are using Adobe Reader 8 or 9 you can expect either to "get along nicely" with XP. That is not the case for anything newer.

Something to read/try:

Browser Troubleshooting

"Can't view PDF on the web"

"Display PDF in browser"

Be well...

David Austin   

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