Convert Webpage to pdf has stopped working in both Firefox and IE. Thoughts?

I work primarily in Firefox and have used the 'Convert to pdf' extension happily for a long time. A few weeks ago it stopped working, returning the error "Acrobat had an error converting to PDF".

Any thoughts on what to do? I have tried reinstalling and updating all components (browser, java, acrobat extension).


BOYD JAHNKE


3 Answers

Sorry ~ first time using the forum. I should have specified that I am using Adobe Acrobat X Pro with Firefox 19.0.2 and IE 9.0.13.


BOYD JAHNKE   

I have discovered that the reason Convert to PDF is not working is that Acrobat itself does not open. I don't understand why ~ the rest of Creative Suite 5.5 works. I installed CS 6 a couple of months ago and Acrobat is not part of CS6. Is that relevant?


BOYD JAHNKE   

I have located a solution, implemented it, and it worked. It is a problem stemming from the istallation of CS6.

The solution is outlined here:

http://helpx.adobe.com/creative-suite...



BOYD JAHNKE   


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