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Application Error message (0xc0000409) occurred in the application at location 0x00411e0b

Getting exactly the same error message as Thomas(repeated below) under the same conditions. Machine runs XP and its Adobe Reader XI.
JMK

"Every time i open a PDF file, since i downloaded the newest version of Adobe, I get an Application Error message that says, "The exception unknown software exception (0xc0000409) occurred in the application at location 0x00411e0b." I can move the error message and view, print, etc the PDF file, but if i select OK or Cancel on the error message it closes the PDF file. Is there a way for me to stop the error messages?"
Thomas Ballard


Joe Ker


5 Answers

JMK,

You can try running a repair on the installation. If that doesn't cut it, I would strip, clean and reinstall Reader XI.

Check other postings of mine on how to accomplish this - it's not hard. Just takes a little time.

Thanks

Doug


Douglas Hanna   

Adobe 10 & 11 sometimes have problems starting up.

I have spent many hours trying various things.

It seems that Windows or Adobe store some information in the folders/registry.

Completely uninstall 10 & 11. I recommend running a program that removes all traces of the programs. (I used Ibit Uninstaller)

Reinstall in a different folder (don't miss the prompt to change the destination folder).

This seems to solve most problems.


Arthur Kerr Sheppard   

I agree with just about everything you propose (personally, I use CCLEANER) except for the new folder bit. Be careful there in that it may be introducing more cruft left on the HDD than not.

In summary: Uninstall the application in question. Reboot (yes, even under Win7 & Win 8). Use a cleaner tool to scrub the registry and file system. Reboot Install - try just using the default settings..

Thanks

Doug


Douglas Hanna   

Go to Edit>Preferences>Security (enhanced)>Sandbox protections and deselect Enable Protected Mode at startup. See if that clears it up."

This worked for me. Hopefully Adobe will fix the issue by the next release.


Rkishore J   

I was having this issue on one of our servers, tryied all the uninstall, upgrade, etc but seems to be a simple fix. Instead of opening Reader from the shortcut, go to the install directory C:\Program Files (x86)\Adobe\Reader 11.0\Reader and then run the acrord32.exe. After i did this reader opened without the error.


James Cox   

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