Application Error Message acrord32.exe

Using XP and continually get this error message:
"The exception unknown software (0xc0000409) occurred in the application at location 0x00411c06"

Using Acrobat Reader XI and Acrobat XI Pro.


Robert Dunbar

2 Answers

Adobe 10 & 11 sometimes have problems starting up.

I have spent many hours trying various things.

It seems that Windows or Adobe store some information in the folders/registry.

Completely uninstall 10 & 11. I recommend running a program that removes all traces of the programs. (I used Ibit Uninstaller)

Reinstall in a different folder (don't miss the prompt to change the destination folder).

This seems to solve most problems.

Arthur Kerr Sheppard   

open any pdf file
click on edit at top of page
scroll down to preferences and click on it
click on general
go to box for "show me messages when I launch reader" and uncheck the box

problem should be solved

Peter McIlwee   

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