Adobe Acrobat Crashes When Opens

I'm running Windows 8 Professional for Enterprises and with every pdf I open, it crashes. I uninstalled and reinstalled and the problem remains. I am able to access the file, edit, view etc. menus.

Please advise.


Danielle Wallace


12 Answers

Which Acrobat are you using? Acrobat Professional, Acrobat Standard or Adobe Reader?
Which version? XI, X, 9, ... ? (see menu Help -> About...)


Almir R V Santos   

I am using Adobe Acrobat Reader XI Version 11.0.4


Danielle Wallace   

First of all, update to version 11.0.5: go to menu Help -> Check for Updates
or, visit: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5674

After updating, verify if the problem persists.


Almir R V Santos   

I've downloaded the latest updates and it still crashes with every pdf I open including those I create. Any advice?


Danielle Wallace   

Does this happen with all PDFs or only the ones you create?

Exactly how are you creating the PDFs?

Do you have other versions of Adobe Acrobat or Adobe Reader installed?


George Kaiser   

This happens with every PDF - those I create and those sent to me. I don't have any other versions of Adobe anything on my computer.

thank you.


Danielle Wallace   

Verify if Protect View is on and if so disable it, as well as Enhanced Security, going to menu Edit -> Preferences -> Security (Enhanced):

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Almir R V Santos   

I still have the issue and the Runtime error! Program: C... R6025 pure virtual function call message


Danielle Wallace   

Maybe the problem is in the operating system. I could find this information:

"Runtime R6025 Error problems occur when important operating system files become misconfigured, deleted or damaged. This is a common problem with computers that don't get maintained regularly. Eventually the system becomes overloaded with problems and begins to crash and display errors".


Almir R V Santos   

The computer is brand new (8 weeks) and I had I have paid to have our IT firm do the maintenance on it since then even, so I don't think that's the problem. I guess I will purchase another product besides Adobe Acrobat for my PDFs. This error has just been happening since I updated Adobe.

Sorry, but these replies have not been helpful.


Danielle Wallace   

As a last advice, you could uninstall Adobe Reader from your computer using Adobe Reader and Acrobat Cleaner Tool: http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader again.

As you can see in the link above:
While most installs, uninstalls, updates, and repair operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on registry entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.

Hope this can help.


Almir R V Santos   

Thanks. I tried this too and it doesn't work. I've spent 4.5 hours trying to get this to work and have to give up now. It's been a big cost to my productivity and negative bill rate. I've purchased another program - Foxit. Sorry.


Danielle Wallace   


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