Answers / Installation & updates
When I try to save my document in Adobe 8.31 Professional, I get an error msg. "the document could not be saved-a file I/o error has occurred." This is the first time this has happened and I attempted to reinstall and repair Acrobat installation w/no luck. I even checked updates and it says my product is up to date.
S. Bradley 1471 days ago
Let us know if this addresses the issue:
I am experiencing the I/O error with a pdf file and tried to find the preference setting you mentioned. I cannot seem to locate "Use 2D GPU" in Adobe reader XI. Is it located another place or is there another way to repair the I/O error?
Paul Guillory Commented 719 days ago | Report
In Acrobat XI, this only appears if your computer hardware supports 2D graphics acceleration. I would suggest uninstalling and then reinstalling Adobe Reader using the Cleaner Tool here:
Lori Kassuba Commented 717 days ago | Report
I was able to use the Cleaner Tool to uninstall Adobe Reader. I reinstalled version XI and looked for the "Use 2D GPU" preference setting under page display - could not find it. I then tried to open the PDF file. I again received the "...unable to open ... An I/O error occurred."
I am able open countless other PDF files on Reader as well as Acrobat. All except this one.
Would you have any other recommendations for opening this file?
I appreciate any assistance you can provide.
Paul Guillory Commented 527 days ago | Report
I have been using Adobe Pro for about 3 weeks converting OCR image files to PDF's. Suddenly it's not working, and I'm getitng the message above. I tried editing preferences as suggested, and unchecking Use 2DGPU Accelerator and OK. Not working. Can you help?
If this is occurring on Windows, try making sure that you don't Windows Preview turned on.
Follow me on All things Acrobat and more blog
Try the next version ofAcrobat
Get started with the next version of Acrobat.
Learn what's new >
Last 30 Days