Answers / Installation & updates
Is there a hotfix for issues installing Acrobat Pro 9 specifically on a Windows 7 OS (64-bit)? I own 9 Pro, and just purchased a new laptop with Windows 7, and can't install it. I've found a hotfix and updates for other MS operating systems, i.e., Vista, XP, etc. But none that deals specifically with Windows 7. I've also found downloads for other older versions of Acrobat but not one for 9 Pro.I am not in a financial position to purchase another and appreciate any info you can pass on.
Lydia Frazier 1234 days ago
No "hot fix" from Adobe.For Windows 7 Acrobat 9's update to 9.2 provide compatibility with the OS.Note that Acrobat is a 32-bit application not a 64-bit application.As Windows 7 updates occured so to Acrobat 9 (and X) had to be updated.With Acrobat 9 in Windows 7 there is one disadvantage.Windows 7 does not support Acrobat 9's PDFMaker for Office 2010 applications.For that you must have Acrobat X. The Acobat X update 10.1 provided support, by PDFMaker, of some Office 2010 64-bit applications.If using Acrobat 9 (fully updated) you'd File > Print to the Adobe PDF virtual printer for the Office applications or use the Office application's Save As - PDF/XPS feature.See: http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html Be well...
Thank you for your time and the information you provided. But, the first issue is that I can't install the app at all. Windows gives me an error msg due to the 'bits issue'. So, how do I get the darn thing installed? Or, can I install an earlier version and then upgrade/update via Adobe website downloads?
Lydia Frazier Commented 1234 days ago | Report
As a 32-bit application Acrobat 9 is not designed for Windows 7 64-bit. Some versions of Win 7 64-bit can be put in a "32-bit mode". Perhaps, if in that mode, you can get Acrobat 9 installed.
David Austin Commented 1234 days ago | Report
Gosh, I'm at a total loss as to how to proceed...
At the end of the day, would you recommend just buying a 64-bit compatible version of Acrobat Pro? Or is it a simple process to first figure out which version of Win 7 I have and whether or not it can be put in a 32-bit mode; and if so proceeding in that direction?
If you were in my position, which option would you suggest as being more feasible? Btw-thanks again for responding :)
Lydia Frazier Commented 1232 days ago | Report
You may find the upgrade information helpful.It provides information about upgrade paths from pre-Acrobat X products and the cost.With each release of an Acrobat version the upgrade information is updated.See:http://www.adobe.com/products/acrobatpro/buying-guide.displayTab3.html Be well...
I've run in to issues with Adobe Acrobat 9 Pro extended with windows 7 64 bit. I have not yet found a solution for it yet. IE8 32bit and MS Office Word 2010 along with other 32 bit applications stop working properly until it is uninstalled. In IE8 32bit, the tool bars no longer work properly. Any dialog boxes and buttons related to IE8 32bit do not contain any text. The Word 2010 ribbon looks ok but when you do a File - open, all you see is icons but no text. You cannot browse as you cannot see the folder names. This is on a freshly imaged system with all the MS patches installed.
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