Answers / Installation & updates
I am trying to read a PDF doc that was inserted into a Word document, but keep getting the following error message: "The program used to create this object is AcroExch. That program is not installed on your computer. To edit this object, you must install a program that can open the object". Where do I get AcroExch? Or is there another way of reading the PDF file that is in the Word? Help!
Sam Hanvey 1305 days ago
This sounds like a problem with Protected Mode -- if you're using Reader X. Try temporarily disabling this under Edit > Preferences > General and uncheck "Enable Protected Mode at startup".
What do I do if I am not using Reader X? I have Acrobat 9.
J M Commented 1221 days ago | Report
Do you have both Reader X and Acrobat 9 installed? Which program opens PDFs by default?
Lori Kassuba Commented 1221 days ago | Report
I don't believe I have any version of Acrobat Reader. PDFs open in Acrobat 9 by default.
J M Commented 1220 days ago | Report
Thank you. It worked.
milind dahikar Commented 258 days ago | Report
In Reader XI the protection mode box to uncheck is under Privacy but this still does not work for me. I have Windows 7 Enterprise, Adobe Acrobate X Pro, the entire Adobe suite actually was added back in Sept 2012, and I have Adobe Reader XI which I 1. Uninstalled 2. Restart 3. Open word tried insert object (PDF) = Failed to solve the problem, 4. Re-stalled Adobe Reader 9.5 2. Restart 3. Try again to insert PDF = Failed to solve the problem. This worked fine back in Nov 2012 besides trying to uncheck the security setting in reader I also did a search for "AcroExch" and there was no file by that name.
If you have Acrobat on your system, you probably don't need Reader as well. Protected View in Acrobat is located under Edit > Preferences > Security (Enhanced).
Lori Kassuba Commented 835 days ago | Report
Ya I know as I said I disabled protected view in both, I have tried everything suggested at every site available. I only ended up with reader because Mozilla won't recognize I have acrobat and wanted me to update reader. I removed it yesterday. I tried going to properties and telling Acrobat to "run in compatibility mode for Windows 7" but that did nothing.
Julia Hubbard Commented 835 days ago | Report
Has anyone found a solution yet? I am having this same issue and can find no assistance anywhere.
Michelle Nambo Commented 802 days ago | Report
No and none of the security boxes I checked off as described here worked with the latest version of Adobe.
Julia Hubbard Commented 802 days ago | Report
I got this error message and it was because the PDF document I was trying to attach was still opened. Once I closed it the error message disappeared and I was able to attach it to the document
this is exactly what happened to me. When I closed the document, the error disappeared. thank you for your advice, just what i needed.
lisa hackenburg Commented 449 days ago | Report
I wish I had read Houle Francine's answer first. I combed multiple sites and tried all the suggestions, with to no avail.What a simplistic answer to a problem with a completely useless error message.Thank you.Frank Hamilton
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