ADOBE READER HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE?

I GET THIS ERROR MESSAGE THAT ADOBE NEEDS TO CLOSE
I RECENTLY PURCHASE YOUR PROGRAM THAT CHANGES PDF TO A MICROSOFT DOC
NOT SURE IF THAT HAS ANYTHING TO DO WITH THIS ADOBE READER ERROR MESSAGE
I HAVE THE LATEST VERSION OF ADOBE READER
WHAT DO YOU THINK COULD BE THE PROBLEM
KEITH MISCIONE I HAVE WINDOWS XP


Keith Miscione


4 Answers

Voted Best Answer

Your problem may be caused by protected mode. Try the solution posted here: http://forums.adobe.com/message/5170064

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com


By Karl Heinz Kremer   

Keith,

your question would be much easier to read if you would type not in all caps.

Which version of Reader are you using? I would remove Reader from the system, then run the Reader Cleaner tool (you can download it from here: http://labs.adobe.com/downloads/acrobatcleaner.html), then download Reader again and re-install (after rebooting the computer).

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com


Karl Heinz Kremer   

Thanks, I downloaded the removal tool, deleted Reader, rebooted the computer then ran the tool. After running the removal tool I rebooted the computer.
I still have the same problem, I can open a PDF but I have to move the error message box out of my view.
Same message stating that there is an error and Adobe Reader needs to close.
I have Adobe Reader XI. This problem just started out of the blue. This error message did not start after updating Adobe Reader.
Thanks, Keith


Keith Miscione   

Karl, that work just perfectly, I really appreciate your help!!!
Keith


Keith Miscione   


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