Question Details

avatar
Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

why won't my pdf file print

I downloaded pdf files.
When I try to print, it says the document cannot be printed.
Then it says "There were no pages selected to print".
I have the newest adobe reader (which i re-downloaded) 10.1.3.23
I have Firefox 13.0.1
I am running Windows XP.
I downloaded the file from the Office of Indigent Defense Services State of Alabama.

They said they thought I had an outdated version of Adobe reader. which I don't.

Ideas?
John Adams [personal information removed - mod]
P.S. I can't print these files with CutePdf either.


John Adams 769 days ago


5 Answers

avatar
Keep your eye on the next goal: Frequent Contributor.

That's strange. I took a look at a few of the forms, and they were not a problem to print or had printing disabled or anything obvious. Since you appear to have the latest version of everything, I'm inclined to think that might actually be the problem! Are you, by chance, opening the PDFs via the Firefox plug-in? If so, try this: download the PDF and save it to your desktop. Then, right+click, and open the file directly with Reader X. Type something in a couple fields, then attempt to print and see if you have any luck.

With the super-frequent updates common with Firefox, I know there are similarly-frequent issues with plug-in compatibility, and I'm wondering if this might be one of those situations.

Hope that helps!

Jason Covey
PDF Litigation Solutions, LLC
www.pdflitigationguide.com



Jason Covey answered 769 days ago  |   Comments (0)  |  New Comment

avatar

  |   Report
Was this answer helpful?  
0
0

avatar
<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

John,

I'm not having any of the problem you describe from that site, either. I'm on a Mac, but running Firefox 14 beta 7 and Acrobat Pro X and version 10.1.3 of Adobe Reader. I can fill out the forms and print them just fine.

I would check the settings in the Print dialog box and make sure that you're either selecting all pages to print or a range of pages (you might change range to 1-2 or something like that and see if you can print).

Note that there is a problem with Firefox and the Adobe Acrobat NPAPI Plug-in 10.1.3. But I don't think that's your problem...

Baffled,

Clinton


Clinton Dyches answered 769 days ago  |   Comments (0)  |  New Comment

avatar

  |   Report
Was this answer helpful?  
0
0

avatar
<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

John,
Please keep the topic to a single thread else it becomes inordinately difficult for responders and readers to follow the question and possible resolution(s).
For reference, this thread's URL is
http://answers.acrobatusers.com/ViewQuestion.aspx?questionid=25001


John's replies to Clinton replicated here:
Question Title:
why won't my pdf file print?
Question Details:
Clinton,
Thank you. You are right. Apparently most users of that site do not have this problem. The site's suggestion was to be sure I was up to date with the adobe reader software. I am.
The default is to print "All" Does not work.
I changed it to print "current" page (there is only one). That didn't work.
I "seleced" the print. That didn't work. I must have some setting somewhere that conflicts either with Firefox or Adobe. The site tells me many users use Firefox and Adobe in an XP environment.
Stumped for the moment, but thanks.
This is the first time I have tried to print from that site. It's only billing:(
John Q. Adams, Esq.


Be well...


David Austin answered 768 days ago  |   Comments (0)  |  New Comment

avatar

  |   Report
Was this answer helpful?  
0
0

avatar
<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

David Austin answered 739 days ago  |   Comments (0)  |  New Comment

avatar

  |   Report
Was this answer helpful?  
0
0

avatar
Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

I am having the same issue!


Grant Elrod answered 445 days ago  |   Comments (0)  |  New Comment

avatar

  |   Report
Was this answer helpful?  
0
0


Download
Acrobat XI trial

Get the trial now


Other Questions Needing Answers


refresh a form

Asked by matt newcomb · 1 answer