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scan color document from flat screen

I recently installed a HP 8600 plus all-in-one printer/scanner (I used to have a HP 8500 all-in-one). I can no longer scan color docs from the flat screen like I used to do. I can scan black & white from the flat screen. The scanner will scan color docs from the flat screen, but will not save in pdf. Either attempted scan saves a blank page in pdf. What's up??


Rick Andersen 429 days ago


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Are you trying to scan into Acrobat? See if there is an updated TWAIN driver for your scanner. This should work, but Acrobat relies on the TWAIN driver to do all the communication with the scanner hardware, and if something gets lost in the process, the scanner may not get the command that it's supposed to scan in color.

Is this on a Mac or a PC? On Windows, you may have to try a custom scan to see if you can force the color mode.

Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com


Karl Heinz Kremer answered 429 days ago  |   Comments (0)  |  New Comment

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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

Try selecting the native scanner user interface (the scanning software that ships with your scanner) under the Options button in the Custom scan dialog in Acrobat to access the flatbed portion of your scanner.


Lori Kassuba answered 426 days ago  |   Comments (0)  |  New Comment

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