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Printing Problems with Acrobat Pro XI

Just got Acrobat XI. Now Excel legal landscape converted to pdf won't print properly. Excel page layout formatted to print 8.5 x 14 landscape, double sided, long edge flip. Once converted to pdf, looks ok on screen and in the Print options screen. First page sometimes prints ok but subsequent pages either are shrunk to fit centred on 8.5 x 11 portrait or are centered to the left margin with most of the print off the page. Tried all conversion options - none print properly.


Melanie Daneluk 551 days ago


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In the Print Window, have you tried using Fit or Actual Size to help scale the pages?


Michael Anderson answered 551 days ago  |   Comments (0)  |  New Comment

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

I tried every senario and if I remember correctly, Fit resized the whole table which is two pages wide (each 14" wide) down to about 8".
What is also weird is I can't recreate each misprint consistently. Using the same settings but printing to different printers also produced different results.
This morning I was able to just use all the default settings and the print worked the way it was supposed to (but in the print says the page is 8 1/2 x 11 portrait and I had to choose flip on short edge to get it to flip on the long edge).
Just tried again and it is now saying my 14 x 8 1/2 spreadsheet is 15.5 x 10.75.
Never had any issues in previous Acrobat Pro and I print this same document on a regular basis.


Melanie Daneluk answered 551 days ago  |   Comments (0)  |  New Comment

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In the Print window, go to Page Set Up and make sure your printing to the right paper source and see if that works.


Michael Anderson answered 551 days ago  |   Comments (0)  |  New Comment

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Difficult thing is that my final pdf document has some 8 1/2 x 11 portrait pages and some 14 x 8 1/2 landscape (using Combine files in Acrobat command). Choosing the paper size in Print/Page Setup doesn't work in this situation.

I just closed down Excel and Acrobat. When I reopened Excel and reran the Create PDF, this time it worked flawlessly. I didn't even have to change to Flip on Short edge. It shows the pages are the correct 8 1/2 x 14 instead of the weird sizes that change each time you go into the print menu.

I would like to say the issue must lie with my computer or printer, however I sent the document to a colleague and using an older version of Excel she had similar issues. She also has the new Acrobat Pro XI.

For now I have a good version that I can send out but it has taken two days and a few hundred wasted printed pages. I don't know if I will be able to recreate another one in the future. I hope Adobe will look into the inconsistent nature of version XI.


Melanie Daneluk answered 551 days ago  |   Comments (2)  |  New Comment

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In addition to your MVP status, you've become eligible to become an Acrobat User Community expert. To become an expert, you must be approved by our Acrobat User Community selection team comprised of community managers and Adobe employees. Once you've been approved as an expert, you will receive a badge on your profile with the level EXPERT next to your name and become eligible to be nominated to the <a href="http://www.adobe.com/communities/professionals/">Adobe Community Professional Program</a>.
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Someone will contact you soon regarding the community Expert program.

It could be the way you are setting up your documents, using different sizes might be what is causing the problem.

Michael Anderson Commented 551 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

The problem happened with documents that are all legal size paper. Adobe Acrobat wanted to resize them to something other than legal. I've been creating these documents for about seven years and the issue has only come up since the installation of version XI. It is a common practice to have to convert large Excel spreadsheets to pdf. Usually the page layout options of Excel and Word are understood perfectly by Adobe Acrobat but they don't seem to be working consistently now.

Melanie Daneluk Commented 551 days ago  |   Report


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