Answers / Printing & Prepress
I am running Adobe XI. Recently PDF documents that I download with multiple pages are not printing correctly. Some of the pages are in English, but the rest of the pages are unintelligible words/numbers. For example, on a 44 page document only pages 32-44 are readable. This happened on another document also where only pages 22-35 could be printed correctly. I am also having difficulty sending PDF files--they look fine on my screen but are not received in a readable format.Any ideas for resolution are most appreciated!
Valerie Jones 529 days ago
Most printing problems with Acrobat or Reader are caused by a printer driver that is too old, so the first step should always be to update any printer drivers to the latest version. You mention having problems sending files. Are these file you created? Can you please describe in more detail what happens. Which software are you using, Reader or Acrobat, and which version. Thanks.
Start off... what does the 'gibberish' look like? Also, what is on those particular pages? Images, graphics, just text? Does it look like the rest of the document or something that was added at a later date (assembled with it)?What happens if you print all the pages, but those? What happens if you only print those pages? Is this printer specific?Finally, check to see what created the document? If it's available on the web, can you send a link?Do you have Pro? If so, run a Preflight check on it to see if there are any problems. Report PDF Syntax issues would be a good start.I think there is more here than just the printer driver - especially if the rest of the document is printing just fine.Doug
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