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My purchased Acrobat XI Pro reverts to trial mode, how to fix?

I need to enter the serial key every time I use the program.


Hank Sundermeyer 364 days ago


1 Answer

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The only thing I can think of is that the rights on your workstation may not be allowing you to save the activation state. But if it was that locked down most likely you couldn't even install it in the first place.

Something 'funky' is going on. I would reach out to Adobe's tech support folks and see if they have any ideas.

Thanks

Doug


Douglas Hanna answered 364 days ago  |   Comments (5)  |  New Comment

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Doug, I've been working with tech support since the beginning of June. I've sent them log files and dat files, I've uninstalled and reinstalled with fresh downloads,they've provided me with a "pre-activated" package. No matter what, they all revert to the trial mode and lock me out since the trial time is over. Most times I can re-enter the serial key, other times the program just folds.

Regards,
Hank

Hank Sundermeyer Commented 364 days ago  |   Report


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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

Hank - OK. Thanks for at least trying the obvious stuff....time to scrub in for surgery.

We are going to, as much as possible, wipe everything from Acrobat out... and start afresh....

This process is not for the faint of heart nor weak of constitution. You may wish to fortify yourself with whatever your preference prior to commencing.

Also, myself, Acrobatusers, Adobe Systems, myself, nor anyone else can be held responsible if your brick your machine and need to start over. In other words, if you don't know what you are doing or don't think it is the right thing to do it - then DON'T!

Go grab a registry cleaning tool such as CCLEANER (http://www.piriform.com/ccleaner) and install it.
Uninstall Acrobat.
Reboot.
Run CCLEANER - having it clean up any errant registry items it may look like it finds.
Reboot.
Manually go through your file system and clean out anything that may be remaining with regards to Acrobat - specifically under 'Program Files' and your user space files. You may need to enable seeing system/application and hidden files.
Backup your system registry! (Google on how to do this)
Launch 'RegEdit'. You want to clean up:

Classes Root:
.PDF
Acrobat*
AcroExch*
Adobe.Acrobat*
Adobe.Acro*
Adobe.PDF*
AdobeAcrobat*
AdobePDF*
PDF*

Current User Root:
HKEY_CURRENT_USER\Software\Adobe\Acrobat*
HKEY_CURRENT_USER\Software\Adobe\PDF Settings

Local Machine Root:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Distiller
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat PDFMaker
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat

The Adobe PDF Printer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Adobe PDF Port Monitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Adobe PDF

Close Regedit

Reboot - Cross fingers that system boots :)

Login and reinstall Acrobat using key provided - see that it takes.
Reboot
Test...

Why all the reboots? They are to release locks on files and registry items that the OS may make that prevents them from being deleted.

This is about as extreme as it gets without wiping and rebuilding the system.

Doug





Douglas Hanna Commented 364 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Doug, thanks for this help. I will try it later this afternoon. I've done stuff like this in the registry before with other software, but not Acrobat.

Hank Sundermeyer Commented 364 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Doug,

I followed your instructions and did the registry clean-out. Not all the things on your list were found, so I will assume the uninstall got the missing things.

I installed the latest download package I have, activated it with the original serial key I got at purchase and that has survive one reboot after the install without sending me to the trial mode. Help/Deactivate is active, other times it was grayed out.

So far so good. I'll be back if it blows up again.

Thanks
Hank Sundermeyer
Newark, DE

Hank Sundermeyer Commented 364 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Bad news, Doug. My system went into hibernation while I was eating dinner, Came back, started the program and the trial mode was hack.

I got this link in the Acrobat Community forum a month or so ago:
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html.

This doesn't offer me any hope of a fix soon.

Hank

Hank Sundermeyer Commented 363 days ago  |   Report


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