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My iMac refuses to open PDF files. What is wrong?

Whenever I download a PDF file, my iMac fails to open it. All I get is a dark grey screen, Adobe Acrobat Reader is up-to-date.
Jeff Pickering


Jeff Pickering 682 days ago


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Hi again Jeff,

The first thing I would do is to check if the same situation happens with a differente browser (Firefox, for instance).
Then I would run Disk Utility and let it verify/fix permissions and verify the drive. Then check if the in-browser PDF viewing functionality has returned to Safari.

If not, I would be to look in your home directory in the Library/Internet Plug-Ins folder, and ensure it is empty.

If it does not resolve, I would reinstall the latest version of Adobe Reader (XI) to have the most current Adobe PDF Viewer plug-ins installed. Older plug-ins may clash with the Quartz PDF plug-in that Safari uses by default; resulting in neither plug-in working in Safari. This may explain why a differente browser would work fine.

I have both plug-ins installed and the Adobe PDF plug-in over-rides the default OS X PDF viewer in Safari 6.
I find that the Acrobat plug-in offers more in-browser functionality for Safari.
Hope this helps.


By Leonel Coelho answered 682 days ago  |   Comments (0)  |  New Comment

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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

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<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
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Thank you again for your support of Adobe and the Acrobat User Community</p>

Hi Jeff,
In what application does it happen? Is it when you try to open a PDF in Adobe Reader? Or is it Safari?


Leonel Coelho answered 682 days ago  |   Comments (1)  |  New Comment

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This occurs all the while, whenever I'm on a website. For example, I'm trying to access cycle routes on the North Tyneside website and when I click on the link a new page opens in Safari and the web address proceeds along the top window, as usual but the new page merely greys out.

Jeff Pickering Commented 682 days ago  |   Report


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