Answers / Installation & Updates
Whenever I download a PDF file, my iMac fails to open it. All I get is a dark grey screen, Adobe Acrobat Reader is up-to-date.Jeff Pickering
Jeff Pickering 494 days ago
Hi again Jeff,
The first thing I would do is to check if the same situation happens with a differente browser (Firefox, for instance).Then I would run Disk Utility and let it verify/fix permissions and verify the drive. Then check if the in-browser PDF viewing functionality has returned to Safari.
If not, I would be to look in your home directory in the Library/Internet Plug-Ins folder, and ensure it is empty.
If it does not resolve, I would reinstall the latest version of Adobe Reader (XI) to have the most current Adobe PDF Viewer plug-ins installed. Older plug-ins may clash with the Quartz PDF plug-in that Safari uses by default; resulting in neither plug-in working in Safari. This may explain why a differente browser would work fine.
I have both plug-ins installed and the Adobe PDF plug-in over-rides the default OS X PDF viewer in Safari 6. I find that the Acrobat plug-in offers more in-browser functionality for Safari.Hope this helps.
Hi Jeff,In what application does it happen? Is it when you try to open a PDF in Adobe Reader? Or is it Safari?
This occurs all the while, whenever I'm on a website. For example, I'm trying to access cycle routes on the North Tyneside website and when I click on the link a new page opens in Safari and the web address proceeds along the top window, as usual but the new page merely greys out.
Jeff Pickering Commented 493 days ago | Report
Acrobat XI trial
Get the trial now
How to change the font when Acrobat doesn't recognize it and nothing is similar
Asked by Shelli Erwin · no replies
When I view a pdf file its in english, when I save it the language changes to polish! how ...
Asked by price miles · no replies
Create an interactive map
Asked by Djinn Lin · no replies
I want to upgrade from acrobat 6.0 pro to XI standard?
Asked by Dale Bird · 1 answer
How do I make a PDF form into a fillable PDF form?
Asked by Wendy Huggins · 1 answer
problems using the pdf conversion
Asked by john hayes · 1 answer
Last 30 Days
The Acrobat User Community is where you can connect with Acrobat and Adobe Document Services peers and experts. If you use Acrobat, Reader, FormsCentral or EchoSign, you'll want to take advantage of the many free community resources like tutorials, tips, and Q&A to learn more about Acrobat and document services.