Answers / Installation & Updates
Whenever I download a PDF file, my iMac fails to open it. All I get is a dark grey screen, Adobe Acrobat Reader is up-to-date.Jeff Pickering
Jeff Pickering 665 days ago
Hi again Jeff,
The first thing I would do is to check if the same situation happens with a differente browser (Firefox, for instance).Then I would run Disk Utility and let it verify/fix permissions and verify the drive. Then check if the in-browser PDF viewing functionality has returned to Safari.
If not, I would be to look in your home directory in the Library/Internet Plug-Ins folder, and ensure it is empty.
If it does not resolve, I would reinstall the latest version of Adobe Reader (XI) to have the most current Adobe PDF Viewer plug-ins installed. Older plug-ins may clash with the Quartz PDF plug-in that Safari uses by default; resulting in neither plug-in working in Safari. This may explain why a differente browser would work fine.
I have both plug-ins installed and the Adobe PDF plug-in over-rides the default OS X PDF viewer in Safari 6. I find that the Acrobat plug-in offers more in-browser functionality for Safari.Hope this helps.
Hi Jeff,In what application does it happen? Is it when you try to open a PDF in Adobe Reader? Or is it Safari?
This occurs all the while, whenever I'm on a website. For example, I'm trying to access cycle routes on the North Tyneside website and when I click on the link a new page opens in Safari and the web address proceeds along the top window, as usual but the new page merely greys out.
Jeff Pickering Commented 664 days ago | Report
Acrobat XI trial
Get the trial now
I pay monthly for acobat XI pro, a trial keeps popping up on my screen and i cant open any...
Asked by susan hoffman · no replies
How can I cut an image into horizontal slices and then insert blank space between to type ...
Asked by Winston Salser · no replies
Is it possible to have a PDF signature display on each page of a pdf, not just the signato...
Asked by DAn Homeier · no replies
11.0 refuses to finish install, stops near end of install.
Asked by Robert Clarke · no replies
I am trying to select a rate table in a PDF file when I right click on select table I don'...
Asked by Carlos Angel · no replies
my sign and tools buttons have just dissappeared, help
Asked by will jackson · 1 answer
Last 30 Days
The Acrobat User Community is where you can connect with Acrobat and Adobe Document Services peers and experts. If you use Acrobat, Reader, FormsCentral or EchoSign, you'll want to take advantage of the many free community resources like tutorials, tips, and Q&A to learn more about Acrobat and document services.