Answers / Protect PDF files
I used to be able to select "Sign" and "I need to sign" would open in my Sign Panel but after an upgrade to our system that is no longer an option. When I select "Sign" now, the only option that shows in the sign panel is "Work with Certificates". I need the ability to sign electronically. I am using version XI.
Kevin Bridges 379 days ago
If you use any device for this purpose, make sure that drivers for that device are installed on your system.
What version of Reader is this (you can look under Help > About Reader)? It almost sounds as if your version of Reader was downgraded to an eariler version that didn't include this capability.
If the document is Reader-enabled, this option will not be available. It also won't be available if the document has security restrictions.
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