Answers / Protect PDF files
I used to be able to select "Sign" and "I need to sign" would open in my Sign Panel but after an upgrade to our system that is no longer an option. When I select "Sign" now, the only option that shows in the sign panel is "Work with Certificates". I need the ability to sign electronically. I am using version XI.
Kevin Bridges 519 days ago
If you use any device for this purpose, make sure that drivers for that device are installed on your system.
What version of Reader is this (you can look under Help > About Reader)? It almost sounds as if your version of Reader was downgraded to an eariler version that didn't include this capability.
If the document is Reader-enabled, this option will not be available. It also won't be available if the document has security restrictions.
I am seeing this as well. We are using Reader and Acrobat v11.0.06. In Reader, all the options for Sign exist. In Acrobat however, the only option under Sign is "Work with Certificates". This can be noticed as soon as Acrobat is opened, with no PDF selected to be opened.
Has your installer been customized by your IT department at all? Sometimes IT groups remove external functionality like EchoSign or Acrobat.com.
I'm in the IT department, and am the one that updates the software in our environment. I do not customize the updates at all.. I just run the MSI incramental update. The thing I find odd is that all the options are availalbe in Reader, but not in Acrobat.
Asok Strain Commented 37 days ago | Report
Do you have Default Tools selected under the Customize dropdown?
Lori Kassuba Commented 37 days ago | Report
Yes. I even when in to edit the default tools, and found no additional options for Sign. Is there a way to re-add the EchoSign tools post install?
Here is the registry key used to show/hide the Sign pane:
0 hides the pane and 1 displays the pane.
You can find more detail in the Preference Reference at:
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