I get an error message...

I get an error message when trying to open an email with adobe saying its not a supported file or its been damaged? This is from my childs school. Sometimes these emails open and other times they dont. Can you explaint to me why?


Gillian Jones


2 Answers

Try saving the attached file to you computer's hard drive then open Adobe Reader, browse to the PDF and open it.

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Be well...


David Austin   

Sometimes PDF files get corrupted when emailed (due to incorrect encoding done by the email server). Ask the school to either zip them up before sending or share them some other way (like placing them on a shared dropbox folder or something like that).

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