Help

Acrobat Answers is a community-driven question-and-answer (Q&A) site that allows you to ask questions and submit answers.

Ask

Ask a question that matters to you, so experts and other community members can answer. When asking a question, assign it a topic, making it easier for others to find and answer it. Once your question is answered, select the best answer or have the community vote for the best answer.

Answer

Have an answer to a question? Help other users and earn points for answering questions. Answer questions by clicking the Needs Answer tab on any of the topic pages. Short concise answers are best. If your answer is chosen as the best one, you earn extra points and prestige.

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Earning points is easy. Various activities on the site have points associated with them. When you participate in an activity, you receive points based on your contributions.

How to Earn Points

Area	Activity	Description	Points
Acrobat Answers	Sign up as a member	You sign up as a member of the Acrobat User Community and log in to Acrobat Answers for the first time	100
	Daily participation	You log in an browse the site for answers or questions	5/day
	You ask a question	You ask a question	10
	You answer a question	You provide an answer to a question	20
	Your answer voted Best Answer by author	Your answer voted as the Best Answer by question's author	50
	Your answer voted as Good Answer	Your answer receives a 'thumbs up' vote	30
	You vote an answer as a Good or Bad Answer	You give an answer a thumbs up/down	10
	Moderator	AUC moderator for a topic	200-500
User Group Host / Presentation	Host an AUC user group or AUC webinar	You host an AUC user group or webinar	80
QuickTip	Submit QuickTip	You submit a QuickTip that is accepted	40
Actions	Submit an Action	You submit an action to the Actions Exchange that is accepted	50
Gallery Certification	Submit a gallery entry ACE Certification Acrobat X ACE Certification Acrobat 9	You submit an entry to a gallery that is accepted Adobe Certified Expert on Acrobat X release Adobe Certified Expert on Acrobat 9 release	50 500 250

Points FAQ

(Q) What are the benefits of these point levels?

Point levels reflect the reputation of members based on their level of expertise and contributions to the Acrobat User Community. When you reach the two highest levels, you are eligible to receive awards associated with these levels.

(Q) How do I earn points?

You earn points by contributing to the Acrobat User Community. There are a number of ways you can earn points. The more you participate, the more points you earn. When you've achieved a certain number of points, you attain a corresponding reputation level. As you earn more points, you can 'level up' to another recognition level.

(Q) Can I lose points?

Yes. There are three situations where you can lose points:

• If one of your posts is marked as the answer but later unmarked, you will lose the earned points.
• If you have Frequent Contributor or Expert status and you do not answer any questions during the quarter, you can lose 500 points.
• If you violate the Terms of Use or try to manipulate the system, you will lose 500 points.

Note: all status levels are valid for 12 months from the date of qualification.

(Q) Can I find out where my points are coming from?

Yes. Once you create an account, you can see your activity and contributions to the site in your Acrobat Answers profile.

(Q) Where can I see who are the experts on the site?

Visit the Acrobat Answers Experts page.

(Q) Are there rewards associated with the program?

Yes, contributors who attain Frequent Contributor or Expert status are eligible for the following rewards:

• Frequent Contributors: If you achieve Frequent Contributor status on AcrobatUsers.com, you will receive a book of your choice*** from our resources selection.
• Experts: If you are approved for Expert status on AcrobatUsers.com, you will have a meaningful title that you can use to differentiate yourself in your business pursuits.
  • Expert badge on the Acrobat User Community site
  • Permission to post AUC Expert badge on your website and/or resume
  • Nomination to Adobe Community Professional Program
  • Name is published in monthly AUC newsletters
  • Welcome gift: Acrobat laptop bag filled with goodies***
  • Free pass to Adobe Max***
  • Special invitation to Adobe events and beta programs

*** Prize may change without notice depending on availability.

(Q) When are the rewards shipped to a member?

Notification e-mails are sent automatically to anyone who achieves a new status level. Rewards will be sent within six (6) weeks from the date of your confirmation of your physical address.

Acrobat Answers Guidelines

All questions on Acrobat Answers must comply with the community guidelines. Conversations should be conducted in the spirit of the Company-Customer Pact.

We encourage you to:

• Share what you know.
• Be courteous.
• Be a good citizen. When you see a great question or answer, give it a thumbs-up. If you see abuse, report it.
• Cite your sources. Give credit where it is due.
• Ask clearly. Keep your questions precise, but be descriptive enough to help people understand what you're asking.
• Categorize correctly. Placing your question in the right category ensures that it is seen by people who can give you better information and more accurate answers.

Please do not:

• Vent, rant or use hate speech
• Be mean or obscene
• Cheat
• Violate the law
• Behave maliciously
• Do harm

Where Else to Find Answers

Adobe Acrobat Forums: If you have in-depth technical questions or questions on IT-related issues, visit the Adobe Forums. These are designed for longer discussions.

Acrobat User Community Tutorials: Search or browse our extensive list of Acrobat tutorials and how-tos.

Adobe Acrobat User Groups: Join a local user group to meet with other Acrobat users in your area.