I assume that you are using the online ExportPDF solution. This forum is for Acrobat, Reader and PDF, so you should post your question either in the ExportPDF forum (http://forums.adobe.com/community/exportpdf) or ask ExportPDF customer service. You are paying for the service, so they should be able to help you with your question.
Karl Heinz Kremer
PDF Acrobatics Without a Net
PDF Software Development, Training and More...
http://www.khkonsulting.com