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After installing Acrobat XI Pro, Safari does not open pdf files

Mac OS 10.6.8
iMac Intel Core 2 Duo
Safari 5.1.7

I installed Acrobat XI Pro, and safari no longer can open a pdf link. I was able to get FIrefox to work by removing the Acrobat NPAPI plug-in, but removing the plug-in from my library did not solve the problem with Safari.


Irving Bigio 608 days ago


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Hi, this technique works for me with safari and i am running the exact same OS and specs as you.

Go to you applications folder, then SELECT Safari, by clicking just once so that it DOESN'T open, then press cmd + i to open up the info for Safari in Finder.

Then deselect 'Open in 32 bit mode" then quit and restart Safari.

Hope this helps?


Sean Mitchell answered 608 days ago  |   Comments (2)  |  New Comment

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Hi,
Thanks for the suggestion, but that did not help, because 32-bit mode was already deselected. (i.e., it was already running in 64-bit mode).

Any other suggestions?

Irving Bigio Commented 608 days ago  |   Report


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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

OK, thanks for that, do you still have the AdobeNPAPI plugin found in library - Internet Plugins –. Also, in Acrobat Preferences, select the 'Internet' tab on the left, and is 'Display PDF in the browser' ticked.

Sean Mitchell Commented 608 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

I was already running 64-bit mode for Safari, but I was able to solve the problem by removing the Acrobat reader NPAPI plug-in, found in the Internet Pug-ins folder in the user library.

All works now. :-)

I have no idea why an installation of Acrobat XI Pro would install a pug-in that prevents Safari (and Firefox) from desplaying a pdf.

Something for Adobe to fix.


Irving Bigio answered 608 days ago  |   Comments (1)  |  New Comment

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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

Thats excellent, glad its working for you. Displaying PDFs in the browser has become a major headache this year. Your mot the only one, as this question has arose time and time again in the past 9 months, the main culprits as you have experienced are Safari and firefox as the plugin has become incompatible and Firefox disabled it as they said it was a security risk...
Anyway, all the best and glad you sorted

Sean Mitchell Commented 608 days ago  |   Report


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