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Acrobat XI Standard serial number activation issue

I have purchased Adobe Acrobat XI Standard however I cannot activate the serial number as there is no option to select the program. (Only comes up with Acrobat X Standard) Serial number is fine, but I cannot select the correct program that corresponds to the number - need assistance with this


cailah ashlee 113 days ago


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As our way of celebrating your new status, we'd like to send you an Adobe logo thermal tote. Just <a href="mailto:web_master@acrobatusers.com">email us</a> your mailing address (we'll need your phone number, too, if your mailing address is outside the U.S.) and we'll put your tote in the mail to you. <br><br> In addition to your MVP status, you've become eligible to become an Acrobat User Community expert. To become an expert, you must be approved by our Acrobat User Community selection team comprised of community managers and Adobe employees. Once you've been approved as an expert, you will receive a badge on your profile with the level EXPERT next to your name and become eligible to be nominated to the <a href="http://www.adobe.com/communities/professionals/">Adobe Community Professional Program</a>. <br><br> Someone will contact you soon regarding the community Expert program.

Did you purchase the upgrade or did you get the full version? Also, did you have any problems install Acrobat XI? Also, if you purchased the full version of the software make sure to uninstall all previous versions of Acrobat.


Michael Anderson answered 113 days ago  |   Comments (1)  |  New Comment
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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Do I need to purchase the full version for it to work? How can I go about this as I have already spent $200 on the upgrade option.

cailah ashlee Commented 113 days ago  |   Report

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

I purchased the upgrade version. I haven't had any problems installing - Download has been fine and Installation is fine. The issue is with Serial number upgrade step. I am unable to select the XI Standard version to validate the serial number and cannot run the program.


cailah ashlee answered 113 days ago  |   Comments (1)  |  New Comment
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As our way of celebrating your new status, we'd like to send you an Adobe logo thermal tote. Just <a href="mailto:web_master@acrobatusers.com">email us</a> your mailing address (we'll need your phone number, too, if your mailing address is outside the U.S.) and we'll put your tote in the mail to you. <br><br> In addition to your MVP status, you've become eligible to become an Acrobat User Community expert. To become an expert, you must be approved by our Acrobat User Community selection team comprised of community managers and Adobe employees. Once you've been approved as an expert, you will receive a badge on your profile with the level EXPERT next to your name and become eligible to be nominated to the <a href="http://www.adobe.com/communities/professionals/">Adobe Community Professional Program</a>. <br><br> Someone will contact you soon regarding the community Expert program.

I would get a hold of Adobe support on this issue.

Michael Anderson Commented 113 days ago  |   Report

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