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Acrobat File I/O Error

When I try to save my document in Adobe 8.31 Professional, I get an error msg. "the document could not be saved-a file I/o error has occurred." This is the first time this has happened and I attempted to reinstall and repair Acrobat installation w/no luck. I even checked updates and it says my product is up to date.


S. Bradley 959 days ago


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Let us know if this addresses the issue:

  1. In Acrobat or Adobe Reader, choose to Edit > Preferences.
  2. Go to the Page Display panel.
  3. Uncheck Use 2D GPU acceleration.
  4. Click OK.


Lori Kassuba answered 958 days ago  |   Comments (3)  |  New Comment

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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Dear Expert,
I am experiencing the I/O error with a pdf file and tried to find the preference setting you mentioned. I cannot seem to locate "Use 2D GPU" in Adobe reader XI. Is it located another place or is there another way to repair the I/O error?
Thank you

Paul Guillory Commented 207 days ago  |   Report


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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

In Acrobat XI, this only appears if your computer hardware supports 2D graphics acceleration. I would suggest uninstalling and then reinstalling Adobe Reader using the Cleaner Tool here:
http://labs.adobe.com/downloads/acrobatcleaner.html

Lori Kassuba Commented 206 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

Dear Expert,
I was able to use the Cleaner Tool to uninstall Adobe Reader. I reinstalled version XI and looked for the "Use 2D GPU" preference setting under page display - could not find it. I then tried to open the PDF file. I again received the "...unable to open ... An I/O error occurred."
I am able open countless other PDF files on Reader as well as Acrobat. All except this one.
Would you have any other recommendations for opening this file?
I appreciate any assistance you can provide.
Sincerely...

Paul Guillory Commented 16 days ago  |   Report


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Welcome to the Acrobat Answers site. You're on your way! It won't take you many more points to reach the next level: Participant. And as you accumulate more points, you're also building your reputation with the community and with AcrobatUsers.com.

I have been using Adobe Pro for about 3 weeks converting OCR image files to PDF's. Suddenly it's not working, and I'm getitng the message above. I tried editing preferences as suggested, and unchecking Use 2DGPU Accelerator and OK. Not working. Can you help?


Sally Lyberger answered 527 days ago  |   Comments (0)  |  New Comment

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<p>Congratulations! The Acrobat User Community selection team has approved your status as Expert in the Acrobat User Community. We appreciate all your past contributions and hope you will continue to support the community by answering questions and participating in the Acrobat Answers Q&A program as you've done in the past.</p>

<p>As an expert, you will get a badge to display on your profile with the level EXPERT next to your name and you have become eligible to be nominated to the Adobe Community Professional Program.</p>

<p>After reviewing the Adobe Community Professional Program information at https://www.adobe.com/communities/professionals/, please let us know if you are interested.</p>

<p>Someone from the selection team will contact you soon regarding the community professional program. Keep up the good work!</p>

<p>Regards,</p>

<p>The Acrobat User Community Team</p>


<p>**** Disclosure Requirements for Endorsements Received by Third Parties  ****</p>

<p>If you endorse or refer people to the Acrobat User Community in any venue,  it is our responsibility to ensure that you are aware of required compliance with the <a href="http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf">FTC’s Guidelines</a>. Both you and Adobe can be held liable under federal law for making unsubstantiated claims and for not disclosing your relationship with Adobe. In particular:</p>

<ol>
<li>Always disclose if you have received any type of incentive – free products, promotional items, travel, gifts, payment, and so on from Adobe. The disclosure must be on the same page as the endorsement.</li>
<li>Be truthful. Endorsements should not be misleading. Never make unsubstantiated or exaggerated claims about the benefits of Adobe products or programs. Any statements or endorsements about an Adobe product must be based on upon your actual experience.</li>
</ol>

Thank you again for your support of Adobe and the Acrobat User Community</p>

If this is occurring on Windows, try making sure that you don't Windows Preview turned on.

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Lori Kassuba answered 16 days ago  |   Comments (0)  |  New Comment

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